Ninos-naturstein.com - Granitfliesen, Bodenfliesen & Natursteinfliesen | kaufen zum TOP-Preis (1 van 5 punten)

WATCH OUT!!! WE ARE PURSUING LEGAL ACTION!!! Don't be fooled by the large amount of stock they show to have or the other reviews. BAIT AND SWITCH AND WILL NOT REFUND MONEY WHEN YOU DON'T AGREE TO THE SWITCH! Like many other reviews here our experience with Ninos Naturstein & Fliesen in Gronau has been negative and, like the other reviewers, we are currently pursuing legal action against this company. We foolishly placed two separate orders with Ninos - both were complete failures. (1) The FIRST order, for floor tiles, we communicated to Ninos and Ninos accepted a firm commitment (in writing) to a delivery date based on our contractor's scheduling for the project. On the date of delivery Ninos did not respond to our questions/calls/emails/texts for delivery time, only informing us late that evening (after we had been waiting all day at the job site with our contractor) that the tiles were still in Spain(!) Ninos then then refused to commit to a delivery date and we received the tiles two weeks later, after we picked them up ourselves (renting a van, etc.) causing serious disruptions to our contracting and completion schedule for our project. The suggestion to choose from Ninos live stock for a sooner delivery was absurd as the tiles in live stock were not what we had ordered and planned the rest of the items for the project around, and Ninos tried to make us feel bad for not accepting the "offer" to choose new tiles that could be delivered soon. BAIT AND SWITCH. 2) The SECOND order for a marble wash table top we had already placed and paid for months prior otherwise we would not have gone further with this company. Again, no communication, no delivery, etc. After coming into contact with the actual stone company (Ninos is only a middle man) the company told us that although we had paid for our order back in July, Ninos only told him about the order a few days before the committed delivery date (in September) and that the MARBLE NINOS SOLD US DOES NOT EXIST. Again, attempted BAIT AND SWITCH. We ultimately cancelled this order and DESPITE NUMEROUS DEMANDS AND WRITTEN PROMISES BY NINOS TO REFUND OUR MONEY, NINOS HAS NOT REFUNDED US OUR PAYMENT (WAITING TWO MONTHS) AND SO WE HAVE NOT BEEN ABLE TO PURCHASE A NEW MARBLE TOP. BECAUSE OF NINOS OUR PROJECT HAS BEEN DELAYED ALMOST 5 MONTHS!!! Ninos excuse for the delay in providing a refund is that their account manager is "sick" and we are "not patient." UNACCEPTABLE! WE HAVE HIRED LEGAL COUNSEL and, like other reviews, are PREPARING A LAWSUIT. THE DEADLINE FOR NINOS TO REFUND MONEY IS IN 2 DAYS. UNLESS A REFUND IS GOVEN WE WILL BE SUING THIS COMPANY AND CHARGING ALL COSTS TO NINOS. We have a large amount of evidence (emails, texts, purchase orders) from Ninos and their supplier to support a lawsuit.

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220m2 graniet tegels en keramische tegels besteld bij ninos in gronau. En lijm, voorstrijk en voegmiddel. Wát een slechte ervaringen zeg. (we waren al voor hem gewaarschuwd met niet leveren maar hadden weinig keus in graniet leveranciers). Is een grote bestelling en gaat om veel geld.
Ruim van te voren alles afgesproken, alles was in voorraad, keramische wandtegels kon hij zo aankomen. Steeds veranderen met betalingsafspraken, bedelen om 2e termijn te betalen (veel te vroeg). Volgens ons zit hij in betalingsproblemen. Wandtegels van onze enige keus waren de 1e keer 'naar een andere klant gegaan'. Aangedrongen op wederom bestellen maar duurde te lang, waardoor verbouwing stilgelegd moest worden. Had 1 soort tegel op voorraad en die vonden we eigenlijk niet mooi, die hebben wij nu. Wie wil dit nu? Alles vóór levering betaald en nu roepen dat hij een kleine 100 euro tekort heeft gekregen. Wij het bewijs leveren dat alles is betaald keurig, met zijn eigen factuur, dreigt hij met incasso! Zegt 1e kwaliteit graniet te leveren; tegels zijn niet recht! Moesten met klemmen van €300 gelegd worden op onze kosten. Kleurverschil met getoonde graniet en geleverd graniet; is heel anders! Niets dan ellende met deze man. Erg onbetrouwbaar, moest bellen, bellen en nog eens nabellen om te zorgen dat het op tijd kwam. (werklui staan wel klaar hier en te wachten op werk). wij zeggen als eerlijke consument; NIET doen !

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