Marbenjo.com (1 van 5 punten)

We just came back from Malaga and returned our car. The car was used normaly and there was some dust in the car from the dusty roads in the south of Spain and the three weeks use. We rented a lot of cars in the past and we never had any discussion about it. However, Marbenjo wanted to charge an additional EUR 30 because they were of the opinion that the car was "extremly dirty". This additional amount was not menioned in there general terms and conditions and the car was not extremly dirty. We had some discussions that it was normal that a car was not totaly clean after three weeks of use and that the interior was easly cleaned with a vacume cleaner. Eventually they agreed, so it was an unplesant suprise after we were back home again that Marbenjo charged EUR 30 on my credit card. Very bad service! We will send a complaint to Marbenjo, this is no way to earn your money.

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